Refund policy
At StarsÉ, every product goes through strict quality checks before shipping. We encourage you to check the size chart carefully before ordering.
Return / Exchange Eligibility
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Returns or exchanges are accepted only if:
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The product is damaged/defective, OR
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You have received the wrong product/size.
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Conditions
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You must inform us within 48 hours of delivery with unboxing images/videos as proof.
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The product must be unused, unwashed, and with original tags & packaging.
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Sale/discounted items are not eligible for return/refund.
Refunds
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Refund will be issued only after we verify the claim and receive the returned item.
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Refunds are processed to your original payment method within 5–7 business days.
Exchanges
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If the same product/size is available, we will send a replacement.
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If not available, we will issue a refund.
Non-Returnable Items
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Innerwear, socks, and customized products are non-returnable due to hygiene/personalization.